Virtual Tech Support

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VIRTUAL TECH SUPPORT

As part of our SLA offer, OPTEL provides Virtual Tech Support—a cutting-edge way to solve any issue you may experience, with a unique “see-what-I-see” augmented reality technology, using Smart Glasses. This mobile, hands-free remote assistance solution allows OPTEL field technicians and technical experts to collaborate in real time, anywhere in the world.

Think of it as Tech Support 2.0—You can hear, see, follow and speak with the technician, no matter the location, and use instant messaging, picture annotations and screenshots to communicate. We offer guidance and troubleshooting quickly, helping you avoid delays and significantly improve upkeep savings. Our easy-to-use Virtual Tech Support solution results in faster system integration, to ultimately reduce production downtime. Take the leap towards lightning-fast technical support, with personalized assistance, from the comfort of your office!

 

 

Xpert Eye Use Case — OPTEL GROUP from Xpert Eye

FEATURES

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100% SECURE

Reliable, secure transmission networks—WiFi, 3G/4G or Ethernet Connection—with great video quality

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WORLDWIDE

Real-time, optimal collaboration between field technicians and technical experts, from anywhere in the world

BENEFITS

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AVOID DOWNTIME

Lightning-fast technical assistance to improve and future-proof productivity, for considerably reduced downtime

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FASTER TROUBLESHOOTING

Avoid delays and significantly improve upkeep savings with easy communication and quick problem-solving