SERVICE LEVEL AGREEMENT (SLA)
Worry-Free Support 24/7
Our experts offer concrete and flexible solutions to help you solve any technical issues – quickly and easily – to avoid production downtime and delays, ensuring a smooth manufacturing process.
  • Rapid response-time commitment
  • Experienced, dedicated technical experts
  • Annual service fees
  • International Support
    24/7 ASSISTANCE: International call center, prioritization and personalized assistance from our technical experts
  • Dedicated Team
    DEDICATED RESOURCES: Available through our personalized SLA offer with optional Virtual Tech Support
OPTEL CREW SERVICE
Get your own OPTEL resource
Get continuous, onsite, committed assistance, focused on your needs, from resources specifically trained on your solutions, our highest level of technical customer service to date. Distance is no longer an issue when it comes to obtaining the technical support you need
  • Technical service and product knowledge
  • Production support, operator instruction and best-practices tips
  • Direct line to our expert internal support
  • Support Onsite
    ONSITE TECHNICAL SUPPORT: Personalized care, immediate answers to your questions and permanent, onsite technical guidance
  • Training
    TAILORED ASSISTANCE: Hands-on training, demos and learning tools for increased autonomy and reduced production downtime

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VIRTUAL TECH SUPPORT
A unique “See-What-I-See” augmented-reality technology for real-time troubleshooting
This mobile, hands-free remote assistance solution allows OPTEL field technicians and technical experts to collaborate in real time, anywhere in the world, to reduce production downtime.
  • Easy system integration
  • Minimal downtime
  • Faster troubleshooting
  • Instant messaging, picture annotations and screenshots
  • Secure Connection
    SECURE NETWORKS: Reliable, secure transmission with WiFi, 3G/4G or Ethernet connection
  • PRESENCE IN MORE THAN 30 COUNTRIES
    WORLDWIDE: Real-time, optimal collaboration between field technicians and technical experts

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