OPTEL CARE
L1 and L2 preventive maintenance
Get targeted lines thoroughly inspected with our on-site L1/L2 equipment preventive care services. Our team of dedicated OPTEL specialists will provide you with peace of mind and help maximize your line’s productivity and efficiency.
- Focused assessment of lines and targeted components
- Specific recommendations for process improvements
- Employee training suggestions
- Possible solution enhancements
- Parts replacement/repair recommendations
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DURABILITY: Ensure your equipment’s lastingness and avoid line downtime. -
PERSONALIZED: Receive recommendations tailored to your needs and equipment.
SERVICE LEVEL AGREEMENT (SLA)
Worry-Free Support 24/7
Our experts offer concrete and flexible solutions to help you solve any technical issues – quickly and easily – to avoid production downtime and delays, ensuring a smooth manufacturing process.
- Rapid response-time commitment
- Experienced, dedicated technical experts
- Annual service fees
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24/7 ASSISTANCE: International call center, prioritization and personalized assistance from our technical experts
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DEDICATED RESOURCES: Available through our personalized SLA offer with optional Virtual Tech Support
OPTEL CREW SERVICE
Get your own OPTEL resource
Get continuous, onsite, committed assistance, focused on your needs, from resources specifically trained on your solutions, our highest level of technical customer service to date. Distance is no longer an issue when it comes to obtaining the technical support you need
- Technical service and product knowledge
- Production support, operator instruction and best-practices tips
- Direct line to our expert internal support
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ONSITE TECHNICAL SUPPORT: Personalized care, immediate answers to your questions and permanent, onsite technical guidance
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TAILORED ASSISTANCE: Hands-on training, demos and learning tools for increased autonomy and reduced production downtime
VIRTUAL TECH SUPPORT
A unique “See-What-I-See” augmented-reality technology for real-time troubleshooting
This mobile, hands-free remote assistance solution allows OPTEL field technicians and technical experts to collaborate in real time, anywhere in the world, to reduce production downtime.
- Easy system integration
- Minimal downtime
- Faster troubleshooting
- Instant messaging, picture annotations and screenshots
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SECURE NETWORKS: Reliable, secure transmission with WiFi, 3G/4G or Ethernet connection
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WORLDWIDE: Real-time, optimal collaboration between field technicians and technical experts
REMOTE ASSISTANCE
Use OPTEL’s technical expertise to your advantage
Choose from a wide range of tasks and trainings to get help to setup your equipment for a new product or improve your employee’s knowledge.
- Recipe Creation, Setup and Fine-Tuning
- Coder Layout Template Creation
- Vision Adjustment
- Camera Calibration
- Production Assistance
- OSM Operation
- Verify Platform Operation
- Hardware Replacement
- Operator Training
- Layout Design Software Training
- Data Archiving and Backup
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QUICK: All these offerings can be done remotely without the need for a technician on site.
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PERSONALIZED: Receive tailored assistance on your specific line configuration. Texte pour la nouvelle vignette
