Host scrums and ensure their efficiency;
Structure and optimize procedures, ensure that they are rigorously followed and participate in their continuous improvement;
Ensure efficient problem-solving process, participate in its optimization and ensure its implementation by the team;
Participate in the development of solutions to the problems raised;
Make sure budgets, timelines, and priorities are respected;
Promote the appropriate use of the different tools in place.
Ensure the quality of work and the individual and collective performance;
Conduct individual performance evaluations and establish a development or recovery plan based on clear objectives;
Identify training needs for the team in collaboration with the department Technical Coordinator;
Report effectively and systematically the achievement of results of the team;
Act as a mobilizing leader by promoting motivation;
Offer the necessary support and mentoring in the achievement of set objectives;
Promote a healthy work environment based on teamwork;
Participate in the recruitment process in collaboration with the Human Resources Team.
Ensure that decisions are made in compliance with social responsibility principles;
Respect sustainable development principles and applicable laws, working conditions and relationships as well as their environmental impact;
Encourage its employees to act respectfully towards these same principles.
Technical Field Services:
Conduct daily calls with the employees on-site;
Conduct and approve a project integration plan;
Ensure the assignment of resources on the projects according to their skill level in collaboration with the Planning Department;
Make sure that the integration time is met;
Verify and communicate the integration reports;
Ensure proper follow-ups of support during the installation for their team members;
Escalate the problems to the next support level;
College Diploma in a relevant field;
Experience of 3 to 5 years as a Team Supervisor or Manager;
Advanced English skills, both in writing and speaking;
Organizational, planning, and communication skills;
Strong team spirit
Show a good sense of business and an excellent sense of priorities.