Customer Support Center

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Tailored approach to support your team

SUPPORT REQUEST

Submit a new support request or follow up on an existing request.

CONTACT THE SUPPORT TEAM

PART OR SOLUTION CHANGE REQUEST

Want to change something? Our experts will provide the right part or solution to meet your needs.

SUBMIT YOUR CHANGE REQUEST

SCHEDULE TRAINING OR ASSISTANCE

Book a technician for a remote training session or schedule an on-site visit.

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SERVICES AND CONTRACTS

Our team is committed to delivering value-added services and programs to maximize your return on investment.

TELL US HOW WE CAN HELP

BENEFIT FROM OUR TECHNICAL SUPPORT TICKET SYSTEM, PERFECT FOR ALL YOUR ASSISTANCE NEEDS!

Designed to address any technical issues you may experience as quickly and efficiently as possible, our Technical Support Ticket System can help you whenever you need technical assistance. All you have to do is log in to your account and create a ticket instantly to obtain rapid support services – No phone call required!

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*One login per plant. OPTEL customers with an SLA will always be prioritized.

OPTEL’S COMMITMENT TO CUSTOMERS

We want to work together with our customers by helping them become more autonomous and work efficiently, with worry-free services. OPTEL’s dedicated team of technical trainers and technicians is 100% committed to customer satisfaction with a personalized touch, 24/7!

Customer Satisfaction Matters

“Our trainer did a great job balancing a group of four people who ranged in knowledge from zero experience to some serialized batch/FAT experience. I feel the training left everyone more prepared to deal with unforeseen problems in the future.”
– Daniel Taskey, LANNETT

FIVE LOCATIONS ACROSS FOUR CONTINENTS

Office in Québec, Canada

NORTH AMERICA HEADQUARTER

OPTEL Canada
2680, boul. du Parc Technologique
Québec (QC), Canada, G1P 4S6

Phone:+ 1 888 608-7045
Open Hours: 8 am to 5 pm (EST)

Office Optel in USA

NORTH AMERICA

OPTEL USA ─ Verify Brand® Software
3033 Campus Drive, Suite W230
Minneapolis, MN, USA
55441

Phone:+ 1 888 608-7045
Open Hours: 8 am to 5 pm (EST)

Office Optel in Limerick

EUROPE

OPTEL Ireland
101 Pearse Road, Raheen Business Park
Limerick, Ireland, V94 KR67

Phone:+ 1 888 608-7045
Open Hours: 8 am to 5 pm (GMT)

Office Optel in Campinas

SOUTH AMERICA

OPTEL Brasil
Rua James Clerk Maxwell, 280 - Módulo 08
Techno Park, Campinas
SP - Brasil
CEP 13069-380

Phone:+ 1 888 608-7045
Open Hours: 8 am to 5 pm (EST)

Office Optel in Goa

ASIA

OPTEL India Private Limited
N6, Phase IV, Verna Industrial Estate
Verna, Goa, India
403722

Phone: +91 832 669 9600
Open Hours: 8 am to 5 pm (IST)