Location: India GOA   Type: Full Time

Location: Goa

Technical Support Specialist:- 

Under the direction of the Supervisor, the Technical Support Specialist will handle customer calls and will perform service calls follow-ups. The main mandate of the software configuration technician is to perform the software configuration of the vision and traceability systems.

  • Professional handling of every service request.
  • Perform the software configuration of the systems according to the customer's specifications;
  • Help and support the development of customer solutions with the design team;
  • Judge the feasibility of a project based on requirements and risks;
  • Telephone and email support.
  • Serve as an internal knowledge resource for other members of the organization.
  • Act as liaison between customers and internal resources.
  • Manage and ensure documentation of service calls are completed.
  • Contribute to technical support processes.
  • On-site visit if needed.
  • Expertise in company-oriented products for support. Deployment and testing of software for upgrades.
  • Interaction with engineering and project management team for faster resolution.
  • Global customer interaction for consultation and troubleshooting.
  • Develop strong knowledge of client specifications.
  • Experienced in releasing applications from deployment tools.
  • Participate in the improvement of internal tools and software.

 

Qualifications & Requirements :

  • Must hold a BE Degree in Electrical, Electronic, Mechatronics Engineering or relevant.
  • Computer skills (Office Suite or equivalent, XML files, etc.);
  • Knowledge of Python, the Google suite, and Git Lab are considered assets
  • Minimum 2-5 years experience 
  • Ability to work well with all levels of management and staff.
  • Highly organized, flexible to frequently changing customer demands, detail-oriented with the ability to juggle multiple priorities simultaneously.
  • Customer Focused.
  • Must have Strong verbal and written communication skills.
  • Must be Fluent in English, but an additional Language would be an advantage.