Location: Canada Québec   Type: Full Time

SUMMARY

The technical support specialist has the mandate to provide customer service.

RESPONSABILITIES

  • Management of service calls:
  • Answer calls from customers and installers;
  • Record calls and interactions in appropriate customer relationship management (CRM) software.
  • Technical support :
  • Technically support customers as well as installers;
  • Assist project managers in their daily tasks;
  • Work in close collaboration with other technical support specialists in order to help them in the various projects;
  • Perform all other related tasks in support of the work team.

REQUIREMENTS

  • Training in electronics, ability to read electrical diagrams;
  • Knowledge of Windows driver installation basics, and BIOS;
  • Knowledge of the basic components of a PC;
  • Experience in troubleshooting electronic or computer systems (asset);
  • 0 to 2 years of relevant experience;
  • Bilingual (English and French);
  • Good communicator;
  • Good stress management;
  • Ability to work in a team;
  • Ability to manage several files in parallel;
  • Diplomatic person with a client approach.

WHAT WE OFFER

  • Competitive compensation;
  • Flexible hours;
  • Virtual Healthcare;
  • Complete healthcare plan, including dental plan from day one;
  • RRSP with employer contribution;
  • Several on-site amenities (Gym room for group lessons, free parking with electrical terminals, Refund of 50% of the RTC monthly passes, free coffee and fruits);
  • Bright and ergonomic workspaces;
  • Varied social activities and diverse committees in which you can get involved (ex: sustainable development, sustainable health, community action, social club);
  • B-CORP certified company.