Location: Ireland   Type: Full Time


As a highly visible position within the organization, you will routinely interact with Sales, Product Development, and Services organizations as well as with customers’ and prospective customers’ technical resources and senior leadership. The Software Solution Designer role provides front-line support starting with the sales effort and then continuing into the planning phase to define the scope, implementation architecture, and design. This key resource will be responsible for supporting multiple implementation projects in various phases concurrently.


1. Supporting Optel customers in the implementation of their serialization infrastructure. This requires working directly with the customers as the serialization technical SME on the project team and lead efforts to:

  • Analyze & capture the customer’s serialization & traceability requirements.
  • Design the integration of Optel platforms with various enterprise systems (ERP, MES, WMS) based on the customer's requirements.
  • Ensure that interface and data needs are understood and the necessary technology and architecture are in place to meet these needs.
  • Provide detailed functional specifications of the proposed solutions.
  • Evaluate the impact of changes from sites and vendors to the SOW/URS.
  • Work closely with the project management teams to successfully meet budgetary & timeline targets. 
  • Work with the Optel quality group to build configuration and testing documentation.
  • Perform configuration of customer development instance.
  • Support customers through deployment, testing and validation activities.
  • Act as subject matter expert for the Optel products and related serialization standards.

2. Work with the Optel software development team to communicate customer requirements and help prioritize the product roadmap

  • Partner with business process architects and key customers to identify business problems set strategic IT direction & roadmap for solutions to meet business needs
  • Work with the development team to convert URS into stories within the development tracking tool

3. Support sales efforts by participating in sales presentations (mainly on phone) as the Optel SME and performing platform demos.


  • Excellent customer-facing/communication skills are essential.
  • Experience in software engineering and design architecture
  • Strong computer, hardware, software, and analytical skills
  • Experience configuring, documenting, testing, and implementing new applications and systems
  • Experience implementing serialization/traceability solutions (nice to have)
  • Deep understanding of the GS1 EPCIS standards and implementation in the Life Sciences industries (nice to have)
  • Knowledge of U.S. Drug Supply Chain Security Act (DSCSA), and global pharmaceutical and med device serialization and reporting compliance initiatives (nice to have)
  • Experience in FDA-regulated industries (nice to have)


  • Bachelor's Degree, computer science, MIS, or equivalent combination of education and experience
  • 3+ years of understanding of technical IT solutions


  • Coding and scripting skills (PowerShell, Python, etc.)
  • Knowledge of SSL certificates
  • Experience with Jira & Confluence platforms
  • Experience with ERP and supply chain solutions such as SAP/ERP, SAP/WM, SAP OER/All, WMS, Oracle/JD Edwards

About Optel Group:

Thanks to three decades of experience, the expertise, and creativity of our staff as well as our innovative technologies, OPTEL group is one of the world's largest suppliers of digital tracking and traceability systems for the supply chain to the world.

OPTEL offers a growing number of industrial sectors (pharmaceutical, agri-food, cosmetics, medical devices, mines, and contaminated soils) digital traceability solutions and innovative vision systems allowing:

  • to ensure regulatory compliance
  • to optimize operational efficiency
  • to create smart supply chains

A company headquartered in Quebec City and with facilities on several continents, OPTEL has stood out for 30 years through its innovative and responsible vision.

A B-Corp company, OPTEL is part of a dynamic global movement of companies eager to use the power of business to make our world a better place. As such, our mission can be summarized as follows:

To be recognized as a socially responsible leader who uses and develops transformative technologies in order to build a better world.

Our traceability experts design and deploy ISC (intelligence supply chain) solutions to support companies in their efforts to increase the transparency and efficiency of their supply chains. All of these efforts are made to enable consumers like us to adopt sustainable and responsible purchasing habits.

Optel’s benefits include;

  • Hybrid Model - Possibility of work in the office, or at home 
  • Competitive compensation;
  • Regular position at 37.5 hours/week;
  • Schedule flexibility;
  • Family Health Insurance plan (From day one);
  • Group Pension Scheme (From day one);
  • On-site amenities (free parking, cafeteria with free coffee and fruit);
  • Open areas, bright and ergonomic offices;
  • Several internal committees in which you can get involved (community action, social club, and sustainable development).