OPTEL is currently looking for a Service Project Manager to join its team ! The Service Project Manager’s main mandate is to provide timely project service project delivery and ensure customer expectations are met.

RESPONSIBILITIES

• Manage service projects from initial service request through project closing.
• Manage customer punch lists that are transferred from PMO to the Service Team.
• Bring customer escalations to resolution and provide critical incident management.
• Manage customer expectations as well as communication throughout the service project process.
• Buildout and deliver spare parts list to meet customer expectations.
• Leverage our internal teams to ensure we meet service project commitments

REQUIRED SKILLS

• One year experience in the support role or equivalent experience outside of Optel Vision in service management.
• Effective organizational skills and the ability to manage milestones and/or critical timelines.
• Ability to collaborate with multiple individuals and/or groups in order to meet delivery expectations of the customer.

What we offer :

• The possibility to work 100% remote, 100% office or both (hybrid teleworking) 
• Competitive remuneration
• Virtual Healthcare
• Flex hours
• Complete healthcare plan, including dental plan;
• RRSP with employer contribution starting on the first day of employment;
• On-site commodities (free parking, electrical terminals, cafeteria with fresh fruits and free fair-trade coffee, terrace on the rooftop with a garden and bees, etc);
• Free informal english courses twice a week for those who want to improve their second language;
• A company that is B-CORP certified