Location: India GOA   Type: Full Time

Title: Service Project Manager (Technical Support)

Location: Goa

SUMMARY

OPTEL is currently seeking a Service Project Manager to join its Technical Services team in Goa, India. The main mandate is to evaluate and manage the delivery of service projects from both a financial and technical point of view. The types of projects cover the delivery of mechanical, electronic and software solutions.


RESPONSIBILITIES

  • Manage service projects from initial service request through project closure;
  • Escalate customer complaints to problem resolution and critical incident management;
  • Coordinate the work of the various internal actors;
  • Manage customer expectations as well as communication throughout the service project process;
  • Coordinate service parts transactions;
  • Work closely with colleagues from other regions (Europe, Asia, South America) when delivering mandates;
  • Act as responsible for the management of maintenance services;
  • Identify and mitigate project delivery risks;
  • Evaluate the financial performance of projects.

REQUIREMENTS

  • Training in a technical field (mechanical, electronic, software and/or automation);
  • 3 years experience in project management;
  • Fluency in English, both spoken and written;
  • Have negotiation skills;
  • Have a spirit of initiative;
  • Be an excellent communicator;
  • Be comfortable navigating in an environment where technology is constantly changing;
  • Desire to learn on several fields of technical skills (mechanics, electronics, software and vision);
  • Organizational skills and ability to manage critical deadlines;
  • Ability to work with multiple people or groups to meet customer expectations.