Location: Brazil Sao Paolo   Type: Full Time

SUMMARY

***ENGLISH FLUENCY MENDATORY ***

Optel is looking for a BILINGUAL Level 1 Technical Support Specialist for its office in Campinas, Brazil. Working in a multidisciplinary project team, the Level 1 Technical Support Specialist’s core mandate is to act as the first point of contact for Optel’s customers.

RESPONSIBILITIES

  • Service Call Management
    • Answer customer calls though Optel’s online service platform and route the requests to the concerned department;
    • Log all calls and interactions into appropriate CRM software;
    • Participates in the case assignation process with the different plant managers.
  • Technical Support
    • Provide Level 1 support to Optel customers in collaboration with the Level 2 Technical Support Specialists.
  • Other
    • Attend team meetings, participates in team discussions, and provides input and feedback on service support procedures;
    • Perform other related duties as assigned.

REQUIRED SKILLS

  • College diploma in a technical field (Electrical, Electronic, Computer Science, Networking, etc.) is an asset;
  • Experience of 1 year in customer relationship management;
  • English fluency;
  • Excellent communication skills;
  • Have a good sense of organization and of priorities;
  • Customer service oriented.

 

WHAT WE OFFER 

  • Flexible work schedules;
  • Hybrid working mode; 
  • Competitive compensation;
  • Healthcare plan;
  • Employee Assistance Program (EAP) ;
  • Activities organized by our committees (sustainable development, health and well-being, community action, social club, etc.);
  • Open office spaces, ergonomic desks;
  • Meal allowances.