Location: Brazil Sao Paolo   Type: Full Time

Summary

OPTEL Group is looking for a field technician to join his Brazilian team! The position is based in Campinas, but you will often collaborate with the Canadian crew. 

Operating within the After-Sales group, the Field  main mandate is to test, install and qualify the systems conceived by Optel at the customers' facilities. 


RESPONSIBILITIES

Equipment testing and Installation

  • Assemble systems on test benches
  • Execute test plans
  • Perform the electronic and mechanic installation according to the established standards
  • Do the systems start-up and ensure it is working according to specifications
  • Work with the technical support team to address any issue
  • Provide training to the users
  • Assist the customer during the qualification of the equipment
  • Write Installation Reports
     

After-Sale Services

  • Perform the maintenance and repair of the equipment according to the customer service requests
  • Perform engineering and courtesy visits
  • Generate Service Reports
     

Miscellaneous

  • Assist and participate in the projects design and delivery process
  • Identifying and participating in sales opportunities such as new contracts, and system sales
     

REQUIRED SKILLS

College diploma in automation, electronics, computer science or equivalent, or combination of a technical diploma plus relevant work experience

  • Bilingual (EN/PT)
  • Knowledge in computer science, electronics and automation
  • Knowledge of vision systems (asset)
  • Excellent customer-orientation
  • Availability to travel up to three weeks per month
  • Valid driver’s license
  • Valid international passport
  • One year of experience in a similar job (asset)
  • Experience in the Pharmaceutical / Food & Beverages / Cosmetic industries (asset)
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience troubleshooting and responding to customer concerns
  • Proven record of being reliable and accountable for all aspects of their job
  • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
  • Resourceful, with the ability to work independently
  • Strong time management skills
  • Ability to adapt to changing circumstances
  • Decision-making, problem resolution and creative thinking skills
  • Ability to multi-task activities with shifting priorities
  • Able to work productively in a pressurized environment
  • Ethical and trustworthy

 

BENEFITS

  • Healthcare plan
  • Meal allowance