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Home / Cookie Policy

Cookie Policy

This page was last changed on 3 December 2025, last checked on 3 December 2025 and applies to citizens and legal permanent residents of Canada.

1. Introduction

Our website, https://www.optelgroup.com/en/ (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Third parties

We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers. We recommend that you read the privacy statements of these companies.

6. Cookies

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid.

6.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website.

6.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6.4 Social media

On our website, we have included content from Instagram, LinkedIn and Twitter to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram, LinkedIn and Twitter. This content is embedded with code derived from Instagram, LinkedIn and Twitter and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Instagram, LinkedIn and Twitter are located in the United States.

7. Placed cookies

Tawk

Functional

Usage

We use Tawk for chat support. Read more

Sharing data

For more information, please read the Tawk Privacy Statement.

Functional

Name
twk_*
Expiration
session
Function

Purpose pending investigation

Name
TawkConnectionTime
Expiration
Function

Google Adsense

Statistics, Marketing

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Statistics

Name
_gcl_ls
Expiration
Function
Store and track interaction

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Poptin

Purpose pending investigation

Usage

We use Poptin for popup creation. Read more

Sharing data

For more information, please read the Poptin Privacy Statement.

Purpose pending investigation

Name
poptin_client_id
Expiration
Function
Name
poptin_old_user
Expiration
Function
Name
poptin_user_id
Expiration
Function
Name
poptin_session
Expiration
Function
Name
poptin_every_visit_session
Expiration
Function
Name
poptin_origin_landing_page
Expiration
Function
Name
poptin_referrer
Expiration
Function
Name
poptin_user_country_code
Expiration
Function
Name
poptin_user_ip
Expiration
Function

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
WP_PREFERENCES_USER_*
Expiration
persistent
Function
Store user preferences
Name
wp-api-schema-model*
Expiration
session
Function

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

WPML

Functional

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Expiration
1 day
Function
Store language settings

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_user_data
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
cmplz_cookie_data
Expiration
365 days
Function
Store information about cookies that have been detected on the site
Name
cmplz_id
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_saved_categories
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_saved_services
Expiration
365 days
Function
Store cookie consent preferences

YouTube

Marketing

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing

Name
GPS
Expiration
session
Function
Store location data
Name
VISITOR_INFO1_LIVE
Expiration
6 months
Function
Provide ad delivery or retargeting
Name
YSC
Expiration
session
Function
Store and track interaction
Name
PREF
Expiration
8 months
Function
Store user preferences

Google Ads

Marketing

Usage

We use Google Ads for advertising. Read more

Sharing data

For more information, please read the Google Ads Privacy Statement.

Marketing

Name
ads/ga-audiences
Expiration
expires immediately
Function
Store information for remarketing purposes
Name
_gcl_aw
Expiration
90 days
Function
Provide ad delivery or retargeting

Microsoft Clarity

Marketing, Statistics

Usage

We use Microsoft Clarity for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Marketing

Name
ANONCHK
Expiration
Function
Name
MUID
Expiration
1 year
Function
Store and track visits across websites
Name
_clck
Expiration
1 year
Function
Store a unique user ID

Statistics

Name
_clsk
Expiration
1 day
Function
Store and combine pageviews by a user into a single session recording
Name
_cltk
Expiration
Function
Store and track interaction

Atlassian Jira Servicedesk

Statistics

Usage

We use Atlassian Jira Servicedesk for customer support management. Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
ajs_anonymous_id
Expiration
1 year
Function
Store last visit

Purpose pending investigation

Name
ajs_user_id
Expiration
Function

Marketo

Marketing

Usage

We use Marketo for visitor tracking. Read more

Sharing data

This data is not shared with third parties.

Marketing

Name
_mkto_trk
Expiration
2 years
Function
Store and track interaction

Thrive Leads

Purpose pending investigation

Usage

We use Thrive Leads for mailing list subscriptions. Read more

Sharing data

For more information, please read the Thrive Leads Privacy Statement.

Purpose pending investigation

Name
t_*
Expiration
30 days
Function
trc.taboola.com

Pardot

Marketing, Functional

Usage

Sharing data

This data is not shared with third parties.

Marketing

Name
visitor_id*
Expiration
various
Function
Store a unique user ID

Functional

Name
visitor_id*-hash
Expiration
persistent
Function
Provide protection against hackers

Hotjar

Statistics

Usage

We use Hotjar for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Hotjar Privacy Statement.

Statistics

Name
_hjSessionUser_*
Expiration
1 year
Function
Store a unique user ID

CloudFlare

Functional

Usage

We use CloudFlare for content distribution network (CDN) services. Read more

Sharing data

For more information, please read the CloudFlare Privacy Statement.

Functional

Name
__cf_bm
Expiration
30 minutes
Function
Read and filter requests from bots on js.ubembed.com

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
*:session-data
Expiration
Function
Name
eng_mt
Expiration
Function
Name
*_expiresAt
Expiration
Function
Name
taboola global:user-id
Expiration
Function
Name
ub-emb-*
Expiration
Function
Name
z6fICIr6-scaEMPOy8gD,14186880334
Expiration
Function
Name
ate-maiya-info_33353765-3531-5665-a363-616334646363
Expiration
Function
Name
poptin_custom_new_visitor_session
Expiration
Function
Name
previousNav
Expiration
Function
Name
poptin_new_user
Expiration
Function
Name
twk_uuid_*
Expiration
Function
Name
_ams_session
Expiration
Function
Name
cookielawinfo-checkbox-*
Expiration
Function
Name
poptin_all_visited_pages
Expiration
Function
Name
poptin_previous_visited_pages_with_timestamp
Expiration
Function
Name
poptin_previous_visited_pages
Expiration
Function
Name
poptin_referrer_protocol
Expiration
Function
Name
poptin_previous_url
Expiration
Function
Name
poptin_previous_url_protocol
Expiration
Function
Name
poptin_last_visit
Expiration
Function
Name
continueReview
Expiration
Function
Name
taboola global:last-external-referrer
Expiration
Function
Name
cfEmail
Expiration
Function
Name
WP_DATA_USER_16
Expiration
Function
Name
awc.ui.viewed.last.sent
Expiration
Function
Name
loglevel
Expiration
Function
Name
themeMode
Expiration
Function
Name
li_adsId
Expiration
Function
Name
awc.session.id
Expiration
Function
Name
awc.session.expiry
Expiration
Function
Name
_fbp
Expiration
Function
Name
cookieName
Expiration
Function
Name
_rdt_cid
Expiration
Function
Name
_gcl_gs
Expiration
Function
Name
utm_medium_last
Expiration
Function
Name
li_fat_id
Expiration
Function
Name
utm_source_last
Expiration
Function
Name
utm_campaign_last
Expiration
Function
Name
utm_content_last
Expiration
Function
Name
li_fat_id_last
Expiration
Function
Name
_rdt_uuid
Expiration
Function
Name
test_cookie
Expiration
Function
doubleclick.net
Name
bcookie
Expiration
Function
px.ads.linkedin.com
Name
li_gc
Expiration
Function
px.ads.linkedin.com
Name
lidc
Expiration
Function
linkedin.com
Name
taboola_session_id
Expiration
Function
trc.taboola.com
Name
topicsLastReferenceTime
Expiration
Function
Name
shopifySelectors
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
debug
Expiration
Function
Name
__gtm_referrer
Expiration
Function
Name
slireg
Expiration
Function
Name
sliguid
Expiration
Function
Name
slirequested
Expiration
Function
Name
site_*
Expiration
Function
scout.salesloft.com

8. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

8.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

You can also disable the use of cookies via your browser, but please note that our website may no longer work properly.

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser. Or you can indicate your preferences on the following page: youradchoices.ca

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

10. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • you may submit a request for access to the data we process about you;
  • you may object to the processing;
  • you may request an overview, in a commonly used format, of the data we process about you;
  • you may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
  • You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
  • You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you.

11. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Optel Group
OPTEL Canada
2680, boul. du Parc Technologique
Québec (QC), Canada, G1P 4S6
Canada
Website: https://www.optelgroup.com/en/
Email: marketing@ex.comoptelgroup.com
Phone number: 1 418 688-0334

This Cookie Policy was synchronized with cookiedatabase.org on 4 March 2026.

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