WORRY-FREE SUPPORT 24/7 SERVICE-LEVEL-AGREEMENT (SLA)

GET FIRST-RATE SUPPORT

Discover OPTEL’s Brand-New SLA, the Perfect Service Offer to Enhance Your OPTEL Solution.

Browse through our four different SLA levels (Basic, Premium, Elite and Elite Plus), to choose your preferred assistance program. We offer priority follow-up, severity level assessments, inquiry prioritization, and more, for a constant and customized service as required on-site.

Our experts can help you solve any technical issues, quickly, to avoid production downtime and delays, ensuring a smooth manufacturing process. Many options are available, according to your line’s requirements, your location, the number of serialized lines on-site, etc. OPTEL’s expert technicians follow a thorough procedure to help fix the problem as quickly as possible and show you how to avoid problems in the future. Let OPTEL offer you extra service, value and peace of mind!

Get outstanding support, with concrete and flexible solutions to your technical issues, quickly and easily!

  • Priority follow-up from OPTEL’s Call Center
  • 24/7 on-site tech support*
  • Experienced, dedicated technical experts
  • Rapid response-time commitment
  • Phone and email support included
  • Smart Glasses technical support**
  • Annual service fees

*Elite and Elite Plus only

**Available for Premium and Elite, included in Elite Plus

Tailored approach to support your team

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24/7 assistance

OPTEL offers thoroughly assessed 24/7 technical support, anytime, anywhere! Available through our personalized SLA offer with optional Virtual Tech Support

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VIRTUAL TECH SUPPORT

A unique “See-What-I-See” augmented reality technology for quick troubleshooting

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Dedicated resources

International call center with experienced technical consultants ready to solve issues quickly

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COMMITTED RESPONSE-TIME GUARANTEE

Call prioritization and personalized assistance from technical experts to provide constant service