Expertise that makes the difference Professional Services

OUR COMMITMENT

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TRAINING

OPTEL offers a wide range of training programs. We can help you identify the perfect class for your training needs, easily and quickly!

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SPARE PARTS

OPTEL helps you choose the right parts for your immediate or future needs, à la carte or in packages, with our comprehensive, customized lists of spare parts.

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SERVICE-LEVEL AGREEMENT

OPTEL’s innovative SLA offer includes phone, email and virtual assistance with many options, such as Virtual Tech Support, using the cutting-edge Smart Glasses solution. Also discover our Life Cycle Program and its turnkey care packages providing flexible solutions to your technical issues.

VIRTUAL TECH SUPPORT

OPTEL offers Virtual Tech Support, a new way to solve any issue you may experience, with a unique “see-what-I-see” augmented reality technology, using Smart Glasses.

OPTEL CREW SERVICE

OPTEL offers you the opportunity to have your own dedicated team of highly experienced experts, ready to provide complete technical service and share product knowledge!

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CUSTOMER SUPPORT

Discover our Customer Support Center, designed to better address any technical issues you may experience, thanks to our Technical Support Ticket System.

OPTEL’S COMMITMENT TO CUSTOMERS

We want to work together with our customers by helping them become more autonomous and work efficiently, with worry-free services. OPTEL’s dedicated team of technical trainers and technicians is 100% committed to customer satisfaction with a personalized touch, 24/7!

Customer Satisfaction Matters

“Our trainer did a great job balancing a group of four people who ranged in knowledge from zero experience to some serialized batch/FAT experience. I feel the training left everyone more prepared to deal with unforeseen problems in the future.”
– Daniel Taskey, LANNETT

Customer Satisfaction Matters

“The training at OPTEL was outstanding. Our instructors went out of their way to make sure we understood their lessons and were clear on using the system. I am a confirmed advocate in promoting OPTEL training to my fellow colleagues.”
– Kenneth Sanko, PIRAMAL

Customer Satisfaction Matters

“I would like to thank you for the opportunity to come and train at OPTEL. I would also like to thank the instructor, Alain Trudel, for taking time for us. The training was very thorough, and we had no problem understanding the content. I was very pleased with the training as it portrayed a high degree of effectiveness. All the skills and knowledge that I have gained from this experience will certainly be put forward in my work. Again, thank you for the amazing training.”
– Bhavesh Bhavsa, PATHEON