Limerick IT Support Technician
IT, Optel Group
IT SUPPORT TECHNICIAN
Summary: The IT Support Technician will providing 1st line contact IT Support to internal and external staff to the EMEA Office in Limerick and our Asia / Pacific Site in India.
Installation and maintenance of the company’s desktop infrastructure – this includes hardware and software maintenance.
Working with key Microsoft technologies such as Active Directory, DHCP, DNS, WSUS, WDS, Hyper-V, SQL, IIS.
Configuration and maintenance of core networking and communications equipment.
Create and maintain technical documentation & procedures.
Provide advice and basic training to users.
Involved with continuous improvement teams to deliver key project results in line with the Continuous Improvement strategy for the company
Qualifications & Requirements:
Formal Information Technology or equivalent qualification.
Minimum 5 years’ experience in a technical role including hardware, software and networking/telecoms experience.
Industry Certified Professional Qualifications an advantage (e.g. MCP, MCSA, MCSE, CCNA, RHCE).
Strong technical understanding of Active Directory, Server Operating Systems, Microsoft Exchange, Virtualisation technologies, SAN Storage, Networking, Firewalls, VPN and SQL.
Linux Experience an advantage.
Ability to adapt to different working environments and tools.
Must be a Team-player.
Excellent Communication & Interpersonal skills. Advanced English (written & Spoken) is required.
Must be Customer-facing oriented.
Ability to work to deadlines.
Proven experience or a formal qualification in statistics or process control would be an advantage.
Must be flexible to travel to our Head Office in Canada & India a few times per year.
Optel Vision offers a competitive remuneration and a pleasant work environment. Every employee receives a complete tailored training. We promote professional development, innovation and leadership. As a company with a strong growth, Optel Vision always has plenty of challenges to offer.
Optel Group is an equal opportunities employer